Classes open for booking 14 days in advance. Corporate clients may have extended booking windows.

A valid card must be registered in order to use the app smoothly – for purchases, bookings and access to all features. We never make any charges that you havenʼt approved.

You can cancel up to 12 hours before class to keep your credit. Late cancellations (within 12 hours from class start) will result in a forfeited credit. For membership holders, a no-show will result in a forfeited credit + 150 SEK fee. 

Please note that all cancellations and late cancellations must be made online or in the app, not by email.

Unfortunately not. But if you late-cancel, you can drop into another class the same day (if there’s space available). Just check in with Front of House.

• BeatCycle: For safety reasons, no late entry once class has started.
  
  
• Megaformer / Mat: Up to 5 minutes late arrival is permitted, provided your spot has not been given to a waitlisted client. If you arrive within the 5-minute window but your spot has already been given to a waitlisted client, your credit will be returned to your account.
  
  

Your membership starts on the day you sign up and renews automatically on the same calendar date each month. New credits are added at every renewal date.

• 8 Megaformer classes
  
  
• 8 Mat classes
  
  
• 8 BeatCycle classes
  
  
• Access to all class times, studios and instructors
  
  
• 25% off single credits
  
  
• 10% off studio merchandise
  

You may book up to 3 classes per class concept per week:
• Up to 3 Megaformer classes per week
• Up to 3 Mat classes per week
• Up to 3 BeatCycle classes per week

You may book a maximum of 1 class per day per class concept. If you wish to attend a second class within the same concept on the same day, you may purchase a single credit at your member discount (25% off), subject to availability. If you would like to attend more classes a certain week, please email info@becore.se and we will assist you, subject to availability and contract allowance.

Members can book up to 14 days in advance on a rolling basis. This means you can continuously book up to 14 days ahead, regardless of your renewal date, as long as your bookings remain within your contract allowance and applicable daily and weekly booking limits.

If your membership renews during that 14-day window, new credits will automatically apply to your upcoming bookings. If
renewal payment fails, bookings beyond your last successfully paid membership period may be cancelled

Memberships cannot be paused or frozen. Exceptions apply for pregnancy, illness, or injury with a valid doctorʼs note

Cancellation of you membership must be dine in writing by sending an email to info@becore.se. The notice period consists of your current membership month plus one (1) full additional membership month.

Example: If your membership renews on the 14th and you cancel on April 15th, your membership will remain active
until June 13th. The notice period consists of your current active membership period only. If you are unsure which contract applies to you, please contact us and we will be happy to assist.

When your membership ends, any classes scheduled beyond your final active membership period will be automatically cancelled. If you wish to keep those bookings, you may purchase external credits.

Memberships are strictly personal and cannot be shared or transferred to another person.

Students with a valid Mecenat card receive 20% off our membership, credits and courses. To activate the discount, email a picture of your Mecenat card along with what you would like to purchase to info@becore.se.

If a class is fully booked, you can join the waitlist.

If a spot becomes available more than 12 hours before class start, you will automatically be added to the class and notified
by email — provided you have a valid and active credit available at that time. Within 12 hours of class start, waitlists are managed manually in-studio on a first come, first served basis.

Important: Joining a waitlist should be treated like a regular booking. You are responsible for monitoring your booking
status. If you know you will not be able to attend, please remove yourself from the waitlist in advance.
If you are added from the waitlist and do not cancel within the 12-hour cancellation window, standard late cancellation and
no-show policies apply.

Tip: Always check your email and spam folder.

• Single credit: 1 month
  
  
• 5-pack: 3 months
  
  
• 10-pack: 3 months
  
  
• 20-pack: 6 months
  
  

Credit packs can be shared with one household member.

Credits validity can never be extended. In some cases, an exception can be made for illness, injury or pregnancy but only with a valid medical certificate. Email your certificate to info@becore.se for assistance.

Yes. We accept Benifex, Epassi & Benefits for credits, courses, and memberships. Processing may take up to 48 hours.

Yes! Intro Courses must be purchased before booking. Once purchased, you will automatically receive access to book your classes.

A product may be considered defective if it is faulty, damaged, or does not meet normal quality standards. Normal wear and tear or incorrect use does not qualify as a complaint.

Complaints must be made within a reasonable time after the issue is discovered. Under Swedish consumer law, you may
submit a complaint for up to three years from purchase, provided the issue is considered original and not caused by misuse.

In-studio purchases: No returns. Exchanges offered up to 14 days from date of purchase.

Online purchases: You have 14 days to return your product. The product must be unused and in original condition. For credits, if any credit in a credit package has been used you cannot return the credits.

Exchanges are offered for unused and unopened products within 14 days of purchase. Proof of purchase is required. Online purchases must be handled via email at info@becore.se.

The same rules apply regardless of who purchased the item. Proof of purchase (receipt, order confirmation, or similar
documentation) is required in order for us to assist you.

Yes — grip socks are required for Megaformer and Mat classes for hygiene and safety.
You can buy or rent them at the studio.

Yes! Both digital and physical gift cards are available. Digital gift cards can be purchased online.

Just yourself, grip socks and water! We provide fresh towels, cycling shoes, lockers, and Sachajuan products.

No. For safety and security, our spaces are reserved for clients attending a class.

Absolutely! This can be done via our website (not in the app). Go to “Book Class” in the top right corner, then follow the link on that page to make a reservation for someone else.

Log into your account and update your details directly in your profile settings.

Occasionally, last-minute changes are necessary due to illness or scheduling. While we cannot guarantee specific instructors, we always ensure a high-quality class experience.

You’ll automatically receive your credit back. If the cancellation happens last minute, we’ll always notify you via email or text.

Yes! We offer private sessions as well as a range of corporate training options tailored to each companyʼs needs. For more information or to explore what would suit you best, please contact us at info@becore.se and weʼll be happy to assist.